Frequently asked questions

I'm having problems with the site. What must I do?

It is a pity that you cannot use Ratatype. We want you to start using our product, so please send us a letter with the following information:

  1. Are you registered on the site? If so, what email did you use?
  2. What operating system and browser are you using?
  3. What kind of keyboard layout do you use?
  4. Do you have a problem with passing the certification or exercise?
  5. Please send us a screenshot of your issue.

We'll check it and try to help you as soon as possible.

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