Frequently asked questions

I can't log in. How to reset my password?

To recover your password, go to the login reminder page and enter your email. You'll receive an email that will help you recover your password.

If I can't get the letter

  1. Please wait 15 minutes after submitting. Usually, letters reach within 1-2 minutes, but sometimes they can be delayed through not our fault.
  2. Check your spam folder. Perhaps the letter was mistakenly sent there.
  3. Make sure that the email is entered correctly.

If you tried all the methods and nothing helps, let us know. We'll check and try to help.

Couldn’t find an answer? Ask our support team.

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